Hello! How may we help you today?
Browse for Frequently Asked Questions or Contact Us
Orders
How can I change my email, home address or password?
Changing your details could not be easier, log into your LetsBuy99 account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.
Had your heart set on a specific item and it’s out of stock? Not to worry, you can contact our Customer Service team who will try their hardest to find an alternative item for you or give you an approximate time of when the item will be back in stock. contact us
Why do we display products that are out of stock online?
We’re sorry if the item you want is out of stock. We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.
- Processing means your order has been confirmed and is now being prepared.
- Shipped means your order has now left the LetsBuy99 Warehouse, you will receive an email and SMS confirming dispatch.
- Delivered means your order has been delivered to the given shipping address.
- Cancelled means your order has been cancelled either by you or us.
Returns
Our returns procedure is simple and easy if the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please click here to fill out our return form.
If you request a pickup service for the items to be returned or exchanged, a charge of AED 17 maybe applied. Please refer to our Returns Policy for more information on item returns.
We are very sorry if you have received an item and there seems to be something wrong with it. Our LetsBuy99 team work very hard to ensure our products are of the highest quality for you. Please contact our friendly Customer Service team and they will be happy to help you solve the issue with your item.
Products we can’t process for return are listed below:
- Books.
- CDs/ DVDs
- Diapers
- Baby wipes
- Milk & nutrition items
- Potty training items
- Undergarments
- Maternity Belt
- Clothing/footwear items without the original packaging and tags
- Personalized items
- Products with extended delivery time
- Items on sale
- Electronic items where the original seal is broken
- Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
- Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
- Items that have been assembled, used, altered or installed, unless defective
- Items that were sealed and require their hygienic levels to be intact from the manufacturer
- Santa delivery orders are not eligible for return and refund unless damaged
Further exceptions are mentioned along with the product description.
Delivery
You can track your order from your account page, once your order is shipped, you’ll receive a notification by SMS and email that you order is dispatched. You can also contact our Customer Service Team on +971 58 547 6103 (What’s App Only) or by clicking here who will be happy to help you track your order.
LetsBuy99.com understands that getting your items on-time is important to you, so we make every effort to process your order as quickly as possible, and provide our customers with the lowest flat shipping rates available. Now with our added feature, a premium service for faster delivery, “Priority Delivery”, we can process your order even faster!
We have grown in leaps and bounds in UAE region. To show our gratitude to our LetsBuy99 and to continue to support you in your journey of buyer not only do we offer the best products at the best prices every single day but now also FREE shipping across the entire UAE (terms and conditions apply).
At LetsBuy99.com our priority is you! We aim to deliver all items within 2 to 3 working days in the UAE.
Prices & Payment
We offer our shoppers a best price guarantee.
If you’re wondering how we do this – it’s simple – we cut the costs of warehousing and store-fronts by Sourcing all our products direct from manufacturers and suppliers, then ship them straight to you, without any hidden costs or huge markups. Our job is to get you the widest range of leading products at the best prices in the UAE – at all times. And if we’re not doing our job right, please let us know. So now we’ve let you in on our secret, you can enjoy shopping on LetsBuy99 safe in the knowledge that you’ll get leading brands at the best prices in the region – every time.
When shopping at LetsBuy99, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.
Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on LetsBuy99.
Credit Cards
We use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard or Visa.
Your Account
How can I change my email, home address or password?
Changing your details could not be easier, log into your LetsBuy99 account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save
I’ve forgotten my password how do I access my account?
Don’t worry, we’ll get you back shopping in no time. On Logging In, you may follow the Forgot Your Password? link or you may also contact the Customer Service Team who will be happy to send you a system generated password.
How do I opt out of marketing emails?
Don’t go! You’ll miss out on all our great LetsBuy99 offers. If you really have to go you may contact our Customer Service Team on Contact us who will delete you from the mailing list.
If you want to check and see what lovely items you’ve bought in the past all you have to do is Sign In to your LetsBuy99 account. Once signed in you will be able to see your purchase history by clicking on My Orders.
Loyalty Points
Use your earned points to redeem exclusive “LetsBuy99 points”, access members-only benefits, and receive special savings on your next order. For more details on the LetsBuy99 Loyalty Program and its benefits please click here
You don’t have to do anything apart from start shopping at LetsBuy99 to start collecting points. You earn by doing any of the following:
1. Buying anything on Mumzworld: 1 AED = 1 Mumz Point
2. Filling in the survey (after your items are delivered): A link is sent to your email within a week of your delivery to earn 500 Mumz Points
3. Referring a Friend: You earn 1000 Mumz Points as soon as your referred friend completes their first order
4. Reviewing products: You earn 10 Mumz Points for every approved review
This could not be easier, when on the Shopping Cart page, you will find an option to Redeem your LetsBuy99 Points. You may choose the amount of points you would like to redeem. You do not have to use all your points at one time.
Check how may points you have collected to spend on our amazing products by Signing In to your LetsBuy99 account and click on LetsBuy99 Loyalty Points.